Descriptions of a Process Analyst

Paul Harmon at bptrends.com identifies the responsibilities of a Process Analyst:

"It's the business process analyst who needs to understand the steps in the customer's "process/service" lifecycle. The analyst needs to understand each step in the customer's process because he needs to define exactly how the business will support that step, how the business process's employees will interact with the customers, and how each of those interactions will be evaluated. A common understanding of the customer process interface, throughout the customer process lifecycle, is required by everyone in the organization - by finance and operations and marketing.

A process analysis should help everyone in the organization reach an integrated understanding of how the organization creates value. That isn't something that occurs exclusively within operations, and it isn't something that can be neatly divided into "process" measures that are somehow separate from "customer" measures."