Great points here in Rummler's book.
- Three levels of performance in an organization
1. Organizational performance,
2. Process performance and
3. Job performer performance.
Also Rummler notes that process re-engineering is not simply moving boxes around on a process flow, but also changing the job environment or the human performance system.
I also appreciate the description of performance improvement through, "identified five or six variables at each performance level, but the most critical factor is setting clear expectations, which are linked to the company's goals, and then linking the processes to goals all the way down to job performance. These variables are linked and they are cumulative--you need to keep building on them. Next, it's important that you are able to measure performance at each level to see if you've attained the desired level."
Another key aspect to improving performance is working effectively across functions.
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